Terms and Conditions
Welcome to By Maluna!
These terms and conditions apply to all transactions conducted through our website at: https://bymaluna.com/. By purchasing from us, you fully accept these terms. Please read these terms carefully before making a purchase.
1. Products
We offer a selection of handmade crystal jewelry and bags, each uniquely designed and crafted by us. We strive to present images and descriptions that accurately reflect our products. However, colors and appearances may vary slightly due to the natural variation in crystals and craftsmanship.
2. Pricing and Payment
All prices are listed in Euro. Payments are processed securely via Stripe, accepting major credit and debit cards. Your order is confirmed only after successful payment.
3. Shipping
We endeavor to process and ship orders as quickly as possible. Products are shipped via FedEx, and you will receive a track and trace number from FedEx via WhatsApp, mobile number, or email. Please ensure you provide your country code during checkout for smooth communication.
Delivery times typically range from 2 to 11 days, depending on your location, our location, and other factors beyond our control.
4. Returns and Refunds
We want you to be satisfied with your purchase. If, for any reason you are not satisfied with your product, please contact us within 48 hours of receiving your product, via email on Contact@ByMaluna.com to arrange a return or exchange. Please note that products must be returned in their original condition and packaging to be eligible for a refund.
(Customers must cover the return shipping cost.)
5. Disclaimer
Our crystal products are handmade and may therefore vary in appearance and quality. While we strive to provide products of high quality, we cannot guarantee that all crystals are identical in appearance or effect. We assume no responsibility for any damages or injuries caused by the use of our products.
6. Privacy
We respect your information and protect your privacy. We do not share your personal information with third parties without your permission unless required by law.
7. Changes to Terms
We reserve the right to amend these terms and conditions without prior notice. Changes will take effect from the time they are posted on our website.
8. Contact Us
If you have any questions regarding these terms and conditions or your order, please feel free to contact us at:
By continuing to shop with us, you confirm that you have read, understood, and agreed to these terms and conditions.
Thank you for your support!
ByMaluna.com